Koala Courses Terms and Conditions

Your Application is an offer to us to enter into a binding contract with us to purchase a place on the Course. We are free to accept or decline your Application at our absolute discretion. Your offer is only accepted when we send you written confirmation that your Application is accepted or that we are able to offer you a place on the Course (the "Confirmation").

At the point of our Confirmation, a contract will come into existence between us and you (the "Contract"). The Contract will continue until the completion of the Course, unless it is cancelled earlier in accordance with these Terms.

The Contract will be subject to these Terms and Conditions. Please check that the details you provide us are complete and accurate. If you think that there is a mistake in the Terms or the Booking Form or that they do not contain relevant information that you are relying on, please notify us and ask us to confirm any agreed changes in writing before you submit your Application.

Our courses are tailored for adults, so they may not be suitable for children. Children may attend classes dependent on their individual case, please write to us to discuss (Koala@KoalaCourses.com). All children must be accompanied by an adult legally responsibly of them; this adult must participate in the session with the child and engage them in the learning process. There are no discounts based on age. You must be at 18 years to purchase tuition or workshops; tickets cannot be purchased for 18 years and under without written permission from us (as we need to assess the child's suitability for the course).

Your legal cancellation rights

1.1 If you are a consumer and are not entering into the Contract for purposes connected with a business then you have a legal right under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 to cancel the Contract within 14 days (the "Cancellation Period") without giving any reason.  The Cancellation Period will expire 14 days after the date of our Confirmation. 

1.2 To cancel within the Cancellation Period you must inform us in writing to Koala@KoalaCourses.com.

1.3 We will not start providing the Services to you during the cancellation period unless you expressly request us to do so.

1.4 If you cancel the Contract in accordance with paragraph 1.1, we will refund the Fees you have paid within 14 days of the date on which you inform us that you wish to cancel. However, if you have expressly requested that we start providing the Services within the Cancellation Period then we will be entitled to charge you a reasonable sum for the Services provided based on the proportion of the Course you have undertaken and the total Fees and we can deduct this sum from any refund payable to you.

Your other cancellation rights

2.1 You may cancel the Contract after the Cancellation Period but before the Course starts by giving us written notice.

2.2 If you give us written notice to cancel the Contract outside the Cancellation Period but at least 28 days before the Course starts, you will be entitled to a refund of the Fees you have paid, less an administrative charge of 20 pounds.

2.3 If give us written notice to cancel the Contract outside the Cancellation Period and fewer than 28 days before the Course starts, you will not be entitled to any refund of the Fees unless you are able to find a replacement student to take your place on the Course. In which case you will be entitled to a refund of the Fees paid. This service is also subject to an administration charge of 20 pounds.

2.4 Refunds payable may take up to 14 days to process. The refund period may be extended based on an Event Outside Our Control (e.g. recovery from illness + 14 days).

Our cancellation rights

3.1 We may cancel the Contract no later than 5 working days before the Course starts if there is low demand for the Course in which case you can either:

3.1.1 transfer onto an alternative available course of equal value (and receive a partial refund of the Fees if the fees for the alternative course are less than the Fees); or

3.1.2 cancel the Contract and receive a refund of the Fees.

3.2 We may cancel the Contract if an Event Outside Our Control prevents us providing the Services when we are supposed to (e.g. due to illness of the tutor) in which case we will refund any Fees paid. The refund period may be extended based on an Event Outside Our Control (e.g. recovery from illness + 14 days).

3.3 We may cancel the Contract or suspend you from the Course on written notice to you if:

3.3.1 your attendance falls below reasonably acceptable levels (other than for reasons outside your reasonable control);

3.3.2 you do not pay the Fees when you are supposed to;

3.3.4 you break the Contract in a material way and do not correct the situation within 14 days of us asking you in writing to do so.

3.3.6 you share Course content with any third party without our prior written permission.